UK Civil Aviation Authority airport accessibility report released

The UK Civil Aviation Authority (CAA) has published a report which assessed the top 30 UK airports on the quality of assistance they provide to disabled passengers.

Airport photoThe report shows that the number of passengers requesting assistance continues to grow, with assistance requested in over three million journeys in 2016 – a 66% rise since 2010.

The majority of airports rated by the CAA report are providing ‘very good’ or ‘good’ support.  However, four airports, including London Heathrow and Manchester, have been told they must improve after falling under the ‘poor’ rating.

The CAA framework for rating the quality of assistance provided to disabled travellers is the first of its kind in Europe.  It was introduced to ensure there is a consistent and high quality service for disabled passengers across UK airports.  The CAA assesses airports against a number of measures to establish how well they are performing for disabled passengers.  Where airports regularly under-perform, the CAA can take enforcement action to ensure services are improved.

Six airports were rated as ‘very good’ including Birmingham, Glasgow and Humberside airports.  20 were rated as ‘good’  including Belfast International, London Stansted and Edinburgh airports.

Michaela Hollywood, Campaigns Officer for Trailblazers –  Muscular Dystrophy UK’s young disabled campaigners network – said: “Our Up in the Air investigation painted a picture of how many young disabled people find it difficult to use air travel.  Young professionals need to travel for business, while many young people find that travelling to new countries enriches their lives and is a part of their identity.

“Air travel can go smoothly.  However, it is clear that monitoring systems are needed to identify the issues in specific airports and encourage them to make their assistance better for disabled passengers.

“Being able to get from A to B without undue stress and anxiety is important for everyone, and disabled people deserve to experience all the thrills of travelling to new parts of the world by plane.”

To find out more about the report and the MDUK Trailblazers, click here.